Frequently Asked Questions
Is this pool suitable for all dog sizes?
Yes, the pool is suitable for small, medium, and large dogs. Choose the size that best matches your dogβs breed and space.
Does the pool need to be inflated?
No, this pool does not require inflation. Simply unfold it, fill it with water, and itβs ready to use.
Is the bottom slippery when wet?
No, the pool features a non slip base to help provide better grip and stability while your dog is inside.
Can this pool be used for bathing my dog?
Yes, it works perfectly as a bathing tub as well as a cooling pool, making it a versatile everyday solution.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
What is your refund policy?
We offer a 30 day money back guarantee. If youβre not completely satisfied, just reach out and weβll make it right. For more information, visit our βRefund Policyβ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, youβll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the βTrack Your Orderβ page at the top of the website or in the website menu if youβre on a mobile device.Β
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at support@pawsandpurrz.com.au
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24-48 hours during weekdays.



