Shipping Information

A MESSAGE TO YOU

We know you are excited to pamper your furry babies, and we are too! That is why we do our best to ensure the delivery is done as fast as possible to ensure you get your items quickly.

IS DELIVERY FREE?

Yes, we provide free deliveries across Australia, meaning you pay for the product. 

DELIVERY TIME

We try our best to process all orders within 24 to 48 hours of purchase, ensuring you get your order as soon as possible. Please make sure to fill in all the correct information while checking out.

DELIVERY DELAYS WITH ARAMEX AUSTRALIA

The Aramex network is experiencing delays in a few regions across the country. Please click here for further information.

MISSED DELIVERY

Usually, the courier will be left at a safe place for you to pick it up. If not, the courier will have a note for the parcel to be picked up from your nearest pick-up location. Please remember that only the person whose name is on the order can collect the parcel from the pick-up location. 

If you are still waiting to receive your order within seven working days of your purchase, please email us at support@pawsandpurrz.com.au or contact us and we will get straight away look into it. 

IMPORTANT NOTE

Please remember that these time frames are just an estimation. Covid 19, Holidays, and High Volumes could affect the delivery time.