Frequently Asked Questions
Can I use this kit for all pets and different fur coat types?
Yes. The 7-in-1 system works flawlessly on all breeds and coat types - short, long, curly, or thick undercoats. The multiple attachments ensure you get professional results every time.
My dog is anxious around clippers. Will this work?
Yes, absolutely! The entire kit, especially the trimmer and vacuum, was designed with a cat's high sensitivity to noise and vibration in mind. Cats are surprisingly receptive to the low noise and gentle tools.
How does this kit solve the problem of hair mess?
This is specifically where the 7-in-1 kit shines. The motor runs at52dB— quieter than a normal conversation. Anxious dogs respond completely differently to this compared to a professional groomer's clippers (which typically run at 70–90dB). Most noise-sensitive dogs adapt within 2–3 sessions at home. The familiar environment, familiar person, and quiet motor make all the difference.
Absolutely. The kit comes with a quick-start guide walking you through every attachment and its purpose. The shears are ergonomically designed so they're comfortable even if you've never held grooming scissors before. Your first groom may take 20–30 minutes as you get your bearings. By your second or third session, most people are finishing in 10–15 minutes. And with a 60-day guarantee, there's no risk in trying.
This kit does not include a dryer.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
What is your refund policy?
We offer a 30 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at support@pawsandpurrz.com.au
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24-48 hours during weekdays.