Highest Rated Pet Supplies In Australia
We are on a mission to enhance pet health and well being through our unique range of premium, long lasting products. By choosing Paws and Purrz, you support our vision of a world where every pet lives a happy, healthy life, all while enjoying fast, free Australia wide delivery.
Frequently Asked Questions
Are you an Australian owned business?
Yes. Paws and Purrz is proudly Australian owned. Our team lives here, our pets play here, and we care for Aussie pet families just like ours.
Where are you located?
We are based in Australia and our fulfilment team ships directly from local warehouses to ensure quick delivery.
How much does shipping cost?
We offer Free Shipping Australia wide on all orders.
How long does shipping take?
Most orders arrive in 3 to 7 business days. Remote areas may take a little longer. You will receive tracking updates once your order is on the move.
What if my parcel goes walkabout?
No worries. If your parcel is delayed or missing, just reach out to our support team. We will track it down or send a replacement to make things right.
What is your refund policy?
We offer a 30 Day Money Back Guarantee on all orders. If you are not happy with your purchase, simply reach out to us and we will help arrange a return or refund. For more information, visit our ‘Refund Policy’ in the footer of our website.
Can I change my order if I stuffed up?
Happens to the best of us. If your order has not been shipped yet, contact us quickly and we will help fix it up before it leaves our warehouse.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
We are here to help. Reach out to our friendly team anytime at support@pawsandpurrz.com.au. We usually respond within one business day.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24-48 hours during weekdays.
