Frequently Asked Questions
Can I use this kit for all pets and different fur coat types?
Yes. The 7-in-1 system works flawlessly on all breeds and coat types - short, long, curly, or thick undercoats. The multiple attachments ensure you get professional results every time.
Is the Grooming Kit genuinely quiet?
Yes, absolutely. It features Advanced Quiet Technology designed specifically to prevent anxiety in pets. This guarantees a stress-free, low-noise experience for both dogs and cats.
How often should I groom my pet?
Regular grooming is recommended every 4-6 weeks, depending on your pet’s breed and coat type.
Does it work on cats?
Yes, absolutely! The entire kit, especially the trimmer and vacuum, was designed with a cat's high sensitivity to noise and vibration in mind. Cats are surprisingly receptive to the low noise and gentle tools.
How does this kit solve the problem of hair mess?
It eliminates the clean-up! The powerful, integrated vacuum system captures 99% of all hair directly into the bin as you groom. No mess on the floor, no hair on your clothes.
Is the pet blower safe for small dogs and cats?
Yes! The blower has adjustable wind speed and temperature, making it safe for small breeds, senior pets, puppies, and cats. Start on the lowest setting and increase as your pet gets comfortable.
Is this bundle beginner-friendly?
Yes! The HairHero Gen 2 is designed for easy, safe use with adjustable guides and low noise.
Are the shears safe for beginners?
Yes! Each pair has rounded tips for safety, plus ergonomic grips for easy handling. Perfect for home grooming and touch-ups between salon visits.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
What is your refund policy?
We offer a 30 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at support@pawsandpurrz.com.au
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24-48 hours during weekdays.
